Effective date: May 1, 2021
Customer satisfaction is our top priority!
Mageworx makes every effort to provide the best quality products, and we take pride in our software and the benefits it provides our many valued customers. Still, if you try the Mageworx software and decide that it isn’t meeting your needs, we think you should get your money back.
According to our Refund Policy, you are subject to the full refund within 60 days from the moment of purchase.*
No questions asked! No hassle!
Mageworx does require you to contact our Technical Support team to determine that the product will not function as you expected. Our specialists provide care, professional assistance, and consulting to help you adjust the software for your needs and get the most out of it.
However, if you are sure that the software doesn’t meet your requirements, you can choose one of the options below:
- Exchange it for any other Mageworx’s product (that is equivalent in price)
- Get the equivalent amount of internal credits to your account, or
- Apply for a full refund
If you have purchased from our website, simply contact our Sales Support and provide the details of your order. We will reverse the charge on your Credit Card or PayPal account. The full amount of your order will be refunded within 24 hours.
Refunds are processed only during 60 days since the moment of purchase unless the copyright is infringed.
Upon refund, you must destroy all copies of the software on your servers and in any place within a refund period. All licenses to use the software will be immediately terminated. Any further use of the software is an infringement of Mageworx copyright and other intellectual property rights!
All refund requests submitted after 60 days are not accepted. Conflict resolutions, implemented installation services, upgrade services (after the upgraded store has been uploaded to a testing server), SEO config service, customization services are NOT subject to refund.
Also, purchasing products prior to sales or promo campaigns can not be a reason for a refund.
Customers upgrading a Magento 1 extension to its Magento 2 version during 60 days since the moment of purchase are NOT covered under our money-back policy. In this case, a refund can be applied only to the Magento 2 version of the purchased product.
Address: 222 South Ninth St, Suite 1600, Minneapolis, MN, USA, 55402
e-mail: [email protected]