Providing excellent customer support service is at the heart of Mageworx.
With an average first response time of fewer than 24 hours on weekdays, our experienced customer service team members ensure you get straight-to-the-point assistance and issues solved as soon as possible.
Points of contact with our Customer Service
What types of technical support do we offer?
To cater to the needs of businesses of all sizes and individual Magento Developers, we offer three technical support variations for Mageworx Magento extensions – annual updates & support package, priority support, and extra paid support.
Annual updates & support package
Free during the first year after purchasing a Magento extension and necessary to be purchased separately from the second year and onwards, this type of Mageworx support is what our Magento extensions come with out-of-the-box. It includes as follows:
First-come, first-served basis
Compatibility fixes with themes and Magento modules mentioned as compatible on their product pages
Extension’s installation issues
Fixes of the extension’s bugs and issues
Clarifications regarding the extension’s logic or configurations
Conflicts with the supported Magento versions
Extra paid support
Unless covered by the annual updates & support package, this type of Adobe Commerce support service includes a variety of customization scenarios. If you feel like your business could use a specific feature the extension is currently missing, we’ll be happy to help you out. Extra paid technical support covers:
Issues with themes and Magento modules incompatible with our extensions out-of-the-box
Configuration of the Shipping Suite module
Extension’s customization following unique business requirements
Personalized configuration of a module following set goals
This type of paid Magento customer service is available for both the annual updates & support package and extra paid support service. In this case, your ticket is assigned the priority status, and it gets escalated in our ticketing system. Not only our Customer Support Manager but also a Magento Developer will address your request:
Escalation of the ticket
2-hour time frame on response and evaluation
Magento Developer on the ticket
Need a walkthrough?
While a live demo has not been designed to solve technical issues, it allows you to:
Learn more about the module *
Find answers about specific features
Ask any question of your concern, and get answers during a live walkthrough
* Currently available for Advanced Product Options only.
FAQ: Mageworx Magento customer service
You’re welcome to use the communication touchpoints with our Magento Customer Service team shared above. Just mention that you purchased the module via Magento Marketplace and attach your order number. We will handle your ticket within the annual updates & support package.
Sure! Though the Amasty support team is likely to handle your ticket first as a part of your support subscription package, we are always ready to get involved if required and help resolve an error in our modules.
You won’t need to pay extra as Mageworx extensions are compatible with the Amasty ones out-of-the-box. Should you have any issues, they will get fixed within your annual updates & support package.
We do not let our customers leave without having their issues solved! =) Our Magento Customer Service team will share any possible collaboration scenarios within your ticket so that your request is solved successfully, whatever the case is.
Feel free to drop us a line on the Support page if you have questions.
Please fill in the form below, and we will make sure you get answers to your unanswered questions shortly.